❌ Cancellation Policy

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At Hobby Forge SA, we understand that circumstances may change. This policy explains how customers can cancel orders and under what conditions cancellations are accepted.

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1. Before Dispatch

• Orders may be cancelled within 24 hours of placement for a full refund.

• To cancel, please contact us immediately at info@hobbyforge / 066 205 1041.

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2. After Dispatch

• Once an order has been shipped, cancellations are no longer possible.

• Customers may instead request a return under our Refund Policy.

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3. Custom Orders

• Custom‑made or special orders cannot be cancelled once production has started.

• Please ensure all details are correct before confirming your order.

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4. Process

• Contact our customer service team at info@hobbyforge.co.za / 066 205 1041.

• Provide your order number and cancellation request.

• If eligible, your refund will be processed to your original payment method within 7–10 business days.

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