💰 Refund Policy

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At Hobby Forge SA, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how refunds are processed.

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1. Eligibility

• Refunds are available within 7 days of delivery.

• Items must be unused, in their original packaging, and accompanied by proof of purchase.

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2. Exclusions

• Custom‑made items, special orders, and clearance products are non‑refundable.

• Products damaged due to misuse or negligence are not eligible for refunds.

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3. Refund Process

• To request a refund, contact us at info@hobbyforge.co.za / 066 205 1041.

• Provide your order number and details of the item(s) you wish to return.

• Once approved, you will receive instructions for returning the product.

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4. Refund Method

• Approved refunds will be processed to your original payment method.

• Refunds are typically completed within 7–10 business days after we receive the returned item.

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5. Shipping Costs

• Shipping fees are non‑refundable.

• Customers are responsible for return shipping costs unless the item was defective or incorrectly supplied.